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Frequent Questions

• How do I place an order?
• Will I have to pay VAT on my purchases?
• What forms of payment are accepted?
• How do I cancel an order?
• Do you offer a trade discount?

 

 

How do I place an order?

When you have found a product that you wish to buy, just click on the ‘ADD TO ORDER’ button to add it to your order (you will not have committed to buy at this stage).

 

You can verify the items in your order at any time throughout your shopping session by clicking the ‘items' link on the top right of the website.

 

You won't have to buy the items and you can still cancel the order at this point in time. Should you wish to cancel your selection, simply click on the ‘REMOVE' icon by the product you do not require in the ‘items' page, the page will then automatically refresh itself.

 

To continue shopping, just click on any furniture category you are interested in.

 

To complete your purchases, click on the ‘Checkout' icon. Once you have created an a personal account, your credit card, debit card or Paypal details will then be required together with confirmation of the delivery address.

 

Once you have successfully placed an order you will be sent an email confirming your order.

 

Once payment has been made, arrangements will be made for the delivery of the item/s.

 

 

Will I have to pay VAT on my purchases?

VAT is always included in the final price of the product information.

 

 

What forms of payment are accepted?

We currently accept all kinds of approved credit, debit and prepaid cards: Visa, Mastercard, American Express and PayPal.

 

 

How do I cancel an order?

Cancellation right is only granted to products that are in stock. For products that are available only on demand, there is no right for cancellation unless the order is not forwarded from us to the production company which is supplying the product to us.

 

For more information about cancellation, refund or replacement, please read carefully our Terms & Conditions.

 

 

Do you offer a trade discount?

Yes we do. Please fill in our online trade enquiries form with your professional details or contact our sales team at +30 2310 266931 or sales@2ndfloor.gr

 

Please, visit Trade Enquiries.